Cambridge, Massachusetts
San Diego, California
New Brunswick, New Jersey
Greensboro, North Carolina
Fairfax, VA, Virginia
Orange, California
Orange, California
Northampton, Massachusetts
Cincinnati, Ohio
Posted: 09-Oct-25
Type: Full-time
Internal Number: R138516
Functions as a member of the Arts and Sciences Technology Services Instruction and Research IT Support Services (ASCTech IRIS) team. Works under the direction of tier three IT Multi-Discipline support staff for projects; able to work independently on structured assignments. Provides customer support, and hardware/software support to diverse service, instruction, and research customers in the College; deploys, troubleshoots, and resolves hardware and software problems, including discipline specific software; provides customers with technical advice; recommends standard solutions or works with their team to provide unique solutions when required; troubleshoots initial network and storage issues; first level response to security/compliance events; escalates and communicates when needed; mentors and coaches student employees; may require occasional evening or weekend hours. Other duties as assigned.
Required: Bachelors degree or equivalent experience. Strong customer support experience and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills. Experience supporting end-user computers in a professional environment.
Desired: Desired proficiency with Macintosh, Windows, and Linux like RHEL, Ubuntu, or Debian based distribution; working knowledge of PC and Apple hardware; experience with a scripting language like Python, shell, or PowerShell. Exposure to configuration and management software like Puppet, Ansible, Satellite, Jamf, Bomgar, etc.
The College of the Arts and Sciences Department of Information Technology is seeking an IT Multi-Discipline Analyst 1. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, the unit's available budget, and the candidate's qualifications.