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Job Summary: The IT Support Consultant II is responsible for applying knowledge and understanding of information systems to assist users with technical problems. Duties & Essential Job Functions: 1. Supports TCU Community including Students, Faculty, Staff, Alumni, Parents, Retirees, Applicants and Guests by recording, prioritizing, and resolving assigned issues; staffing the Call Center; supporting student workers at the IT Help Desk; facilitating requests for assistance.
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