Position Summary / Department Summary

The Senior. Epic Analyst - Cadence/Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care.

Key Responsibilities

• Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows.

• Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates.

• Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions.

• Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations.

• Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows.

• Support Epic vendor integrations and coordinate testing with cross-application teams.

• Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed.

• Prepare and maintain documentation, including system build records, workflows, and technical specifications.

• Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed.

• Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features.

• Mentor junior analysts in Epic build, troubleshooting approaches, and best practices.

• Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing.

• Contribute to process improvement initiatives and provide input on optimizing support operations.

• May attend Epic user groups, trainings, or certification conferences to maintain expertise.

Minimum Qualifications

Education:

Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience.

Experience:

• Minimum 6 years of Epic application support experience, with at least 3 years of Epic build responsibilities.

• Prior experience with scheduling and referral workflows highly preferred.

• Experience supporting complex builds, integrations, and upgrades.

• Experience collaborating directly with operational stakeholders to translate business needs into system solutions.

• Demonstrated ability to contribute to multi-application projects and lead assigned workstreams effectively.

Epic Certifications - Required

• Epic Cadence

Epic Certifications - Preferred

• Epic Referrals

• Epic Decision Tree Badge

• Lean Six Sigma Green Belt certification (preferred)

• Additional Epic certifications beyond Cadence/Referrals (e.g., Prelude, Grand Central, Welcome, Resolute) strongly preferred.