The IT Service Desk Coordinator provides essential frontline technical support to the college community while also leading and mentoring the student IT staff. You will be a key part of the IT team, ensuring seamless technology access and providing exceptional customer service to faculty, staff, and students. You should exhibit a willingness to learn new technologies, welcome new challenges, and demonstrate initiative toward proactive problem resolution and improving the overall customer experience.

Primary Duties and Responsibilities:

? Provide Tier One support to all IT Service Desk customers, including, but not limited to, diagnosing and resolving issues with computer hardware, software, mobile devices, identity and access management, network connectivity, etc.

? Oversee all IT Service Desk day-to-day operations. Conduct interviews, hire, and mentor all student employees. Create and maintain the student schedule to ensure adequate coverage for the IT Service Desk at all times.

? Provide exceptional Customer Care with a focus on building relationships with faculty, staff and students

? Ensure that all department, division and college policies are adhered to and reviewed and updated as necessary

? Meet the expectations outlined in the Computer Support Services Team Expectations document

Secondary Duties and Responsibilities:

? Configure and deploy computers for the Dean?s Technology Fund program

? Maintain the Knowledge Base, ensuring that area owners routinely review and update

? Oversee new employee day-one technology orientation and delivery

Tertiary Duties and Responsibilities:

? Engage in Professional Development by attending conferences, online webinars, and connecting with peers at other institutions

? Participate in the life of the College by attending campus events such as athletic events, gallery openings, arts performances, student exhibits, and invited speakers.

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About Connecticut College

Connecticut College is a private liberal arts college in New London, Connecticut with a total undergraduate enrollment of over 1,700 students.

Connections working at Connecticut College

https://jobs.isaca.org/jobs/21718257/it-service-desk-coordinator

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