Description of Tasks Performed

Deploy operating systems and applications using appropriate automated deployment tools, e.g., Windows Autopilot, Microsoft Intune, Apple School Manager, Jamf Pro to
Windows, Mac, and iOS devices.

Develop standards, documentation, and procedures with the goal of effective management of all client software deployment and patching.

Develop, test, deploy, and maintain PowerShell and/or other scripts as needed to automate and refine processes and strive to provide a zero-touch effect when managing end user computing devices.

Create and maintain packages for distributing software to end user computing devices.

Create and maintain documentation for the purpose of accurately tracking software applications including origin, licensing, affected users, and installation/upgrade history. Work with vendors to refresh/renew licenses as needed.

Research a variety of related subjects (e.g., computer hardware, operating system versions, software applications, and other technology) to keep up with trends and
perform as subject matter expert. Recommend changes to software tool sets and processes as appropriate to provide continuous improvements to IT services.

Record requests, issues, and solutions using service ticketing software. Keep all tickets and projects updated and track time in a detailed format.

Collaborate with IT team members to develop strategies for device and application deployments, equipment selection, user and security policies.

Work with faculty/staff and Lipscomb IT to determine the optimal hardware and software to be included on all multi user computers and ensure that all systems are
maintained at appropriate software version/patch levels and in accordance with IT security policies.

Description of Tasks Performed Procure, install, or upgrade computers, components and software as needed for multi user environments; provide automation of routine tasks; troubleshoot problems as needed; train staff on software.

Works independently, is self-sufficient, is organized and a self-starter.

Proficient in planning work, meeting deadlines and providing stable delivery of resources.

Other duties and responsibilities as may be assigned from time to time.