Under minimal supervision and guidance, the Business Application Analyst II will work with external vendors, system owners, community partners, contractors, and Keck Medicine leadership to design, develop, implement and make operational Business Application information systems, including but not limited to: Lawson Financials (Fin), Lawson Supply Chain (SCM), Kronos Timekeeping and Scheduling, Kronos Extensions (aka Optilink), Kaufman Hall Budgeting and Planning, and Strata Decision Support Solution (DSS). This incumbent will identify and document design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. In addition, the incumbent acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions. The incumbent also understands the functional workflow and processes of the Departments (s)he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity. The Business Application Analyst II will focus primarily on direct customer services while also participating in project related activities. They will also analyze, plan, design, create and maintain simple to intermediate level reports leveraging USC's various technologies including but not limited to SQL, QlikView, Lawson Business Intelligence, Infor Business Intelligence, and Kronos Genies. The Business Application Analyst II will work independently on system activities as well as project management activities.

• Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organizations needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.
• Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems.
• Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
• Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Leads own work efforts and uses planning skills to manage and complete work efforts on time and on budget for projects.
• Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
• Training: Trains new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.

Required Qualifications:

• Req Bachelor's degree Degree in Information Systems, Business, Science OR equivalent work experience.
• Req 3 years 3 relevant experience. * IF NO BACHELOR'S DEGREE: Minimum 7 years of relevant experience.
• Req 2 years Experience in IS healthcare setting.
• Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
• Req Strong customer service focus.
• Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
• Req Demonstrate excellent customer service behavior.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Demonstrates excellent verbal and written communication skills.
• Req Able to function independently and as a member of a team.

Preferred Qualifications:

• Pref Familiarity and experience with Kronos, Lawson, Oracle, PeopleSoft, Finance and/or Procurement/Supply chain experience (purchasing, inventory, warehousing, accounts payable), and/or Human Capital Management and/or Payroll processing.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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