Summary: This position is responsible for providing technical support and assistance in the administration of the information systems, phone system, including hardware, software, network, and communications. It assists with upgrading and maintaining the network system, as well as performing hardware/software conversions and installs and maintains equipment. Other duties include troubleshooting related problems, assisting the AMI/SCADA Technician as needed and / or serving as a backup, as well as coordinating solutions with senior management.  Serves as an assistant resource for all departments in report development, software training and error troubleshooting.  Performs additional tasks in support of the facilities administration as needed or upon request.  

Titles Supervised: None

Essential Duties & Responsibilities

% of Time

Computer & Phone Systems Support – Troubleshoots malfunctions and maintains computer network and phone system to include hardware and software.  Assists in maintaining computer and phone equipment and making hardware/software installations as needed.  Manages and maintains wide-area network of machines and communications while recommending policies on system use and services. Assist with all departments on the use of company mobile devices, including remote access and securing data. Provides branch office locations with technical phone support. Acts as interface to users, giving instruction and troubleshooting.  Assists in training personnel in computer usage and procedures.  May demonstrate or assist in training staff on the use of new equipment or other systems.

35%

Network Support - Demonstrates the use of entry codes to employees; contacts vendor for repairs as needed. Maintains security of systems, user logins and privileges, backups, logging, and storage of data. Keeps abreast of security issues and regulations relating to the Cooperative.

25%

Internal Computer Support –Assists in conversion to new hardware, software, or related applications.  Coordinates with other departments for their data needs, troubleshooting problems with different systems; makes on site visits to Selma District Office as needed to provide technical support and training. Assists in the coordination with all departments the use of computer and printer equipment for monthly reports, billing, and other productions.  Coordinates printing, scanning and maintenance needs.

15%

Products and Services - Evaluates and recommends purchases.  Stays abreast of changes in computer software systems and coordinates scheduling of updates.  Attends meetings, workshops, and seminars to stay abreast of applicable changes, as well as obtaining applicable certifications. Understands and follows software vendor’s usage manuals, updates, and other documentation.   

10%

AMI/SCADA Services – Serves as a backup to the AMI/SCADA Technician as needed and assists as needed to ensure the efficient operation of the AMI/SCADA services, including routine inspections and scheduled maintenance, supporting the data management group by assisting with equipment failures, performing installations, testing and repair.

10%

Performs Related Services - May make repairs to drive-thru drop box if necessary. Performs minor repairs to building and equipment.    Performs additional tasks as assigned or upon request.

5%