Security Officers perform a variety of functions in the range of their duties on a daily basis including customer service, patrol, conflict resolution, investigation, and emergency response. Security Officers routinely patrol all areas of the medical center facility and communicate any noticed discrepancies to the affected or responsible persons. Officers are fluent with the floor plan and critical pathways within the facility in order to provide directional assistance to guests and quickly respond to areas during an emergency situation. Officers must also be able to effectively use empathy and assertiveness in the process of conflict resolution and crisis intervention; at times, Officers will need to engage in physical intervention using the minimum amount of force necessary to take control of a situation where the safety of others is at risk. Officers will conduct initial investigations and reports on significant incidents occurring at the medical center and must be proficient with both written and verbal communication. Security Officers are first responders to nearly all emergencies that occur within the medical center and must have knowledge on basic first aid, CPR, and AED functionality and deployment; they also must be familiar with the medical centers emergency response protocol and be able to appropriately assist other staff, patients and visitors when those events occur. Officers are a critical component in meeting the Security Department mission statement: To provide a safe and secure environment for all patients, staff and visitors in all areas of the Health System.
Position Summary Reports Public Safety and security concerns; operates security vehicles; staffs fixed posts; makes designated rounds; enforces rules; investigates violations, assists University and other local police and fire officials; assists Hospital and contracted facility staff in restraining combative patients; performs related safety, security and assistance functions such as escort, lockout, and jump-starting services at all locations, provides assistance to incoming medical helicopter crews and trauma teams.
Minimum Qualifications
High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.
