Pay Grade/Pay Range:  Minimum: $74,200 - Midpoint: $100,200 (Salaried E12)

Department/Organization: 200721 - Enterprise Technology

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Manager of IT Desktop Operations oversees and coordinates the daily operations of the desktop technicians and desktop administrators. Oversees OIT desktop management and patching activities. Sets strategy for Endpoint Management. Implements and manages personnel, policies, and procedures. Handles performance monitoring, goal setting, and development planning for the employees. Ensures the desktop support team provides excellent customer service to the University community. Develops solutions and supports strategies for OIT.

Additional Department Summary: Manages and coordinates the daily operations of the desktop technicians and desktop administrators. Oversees OIT desktop management and patching activities and sets strategy for Endpoint Management. Ensures the desktop support team provides excellent customer service to the UA community.

Required Minimum Qualifications: Master's degree and two (2) years of IT technical support experience; OR bachelor's degree and four (4) years of IT technical support experience; OR associates and six (6) years of IT technical support experience; OR High school diploma or GED and eight (8) years of IT technical support experience.

Additional Required Department Minimum Qualifications: Strong knowledge of desktop processes and solutions.

Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Preferred Qualifications: Apple, Dell, and MS training/certifications.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

About University of Alabama, Tuscaloosa

As the state’s flagship university, The University of Alabama family has always focused on being the best. After all, we are The Capstone of Higher Education. Founded in 1831 as the state’s first public college, The University of Alabama is dedicated to excellence in teaching, research and service. We provide a creative, nurturing campus environment where our students can become the best individuals possible, learn from the best and brightest faculty, and make a positive difference in the community, the state and the world. You’ll like what you find here. Become part of The University of Alabama family.

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