IT@JH Research Data Analytics and Engineering is seeking an IT Manager who will support service delivery for the unit, which provides analytic and engineering services to meet the diverse needs of the Johns Hopkins University and Johns Hopkins Medicine research community. Research IT is a growing and developing area within the IT@JH organization. This role will help support and implement a new set of service offerings for the Research Data Analytics and Engineering unit being rolled out under the Office of the Deputy CIO. The objective of this unit is supporting and advancing the management of research data across its lifecycle.

The IT Manager oversees a small team of data analysts and project administrators, managing all aspects of staff supervision, including recruitment, professional development, retention, and performance evaluation. The manager assigns tasks; monitors progress and provides appropriate guidance to ensure team effectiveness. This role holds direct responsibility for the design, development, implementation, and ongoing support of data analytics solutions tailored to meet the needs of research customers. The IT Manager also fosters collaboration by maintaining strong relationships with colleagues across the institution, including technical teams within IT@JH, the IRBs, Data Trust, Research Administration, and the libraries. In addition, the manager partners closely with investigators to understand their data integration needs, source systems, quality expectations, and reporting and analytic requirements, translating these into clear statements of work, estimates, system diagrams, and language suitable for grant proposals when necessary.

Job Scope/Complexity

Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Strategy & Planning

• Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
• With an awareness of the organization?s needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

Relationship Management

• Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manages the customer relationship and satisfaction as well as adherence to service level agreements.
• Creates and promotes a culture of excellent customer service.
• Maintains relationships with customer base to better understand their needs and address organizational goals.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with technology vendors for the department.

Project/Produce Responsibility

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• As necessary actively participates in group?s delivery of services.

Staff Management

• Recruits, develops, retains, organizes and manages performance of staff.
• Assigns tasks, monitors progress and provides guidance.
• Perform other related duties as requested.

• Bachelor's Degree.
• Five years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

• Advanced experience with data analytic and engineering technologies.

• Two years of supervisory experience.
• Experience working in a highly decentralized, consensus-driven environment, such as an academic institution.
• Experience with establishing and growing collaborative partnerships.
• Advanced knowledge of human subject research regulatory requirements including the HIPAA Security Rule, the HIPAA Privacy Rule, and the HHS Federal Policy for the Protection of Human Subjects.

Classified Title: IT Manager  
Role/Level/Range: ATP/04/PF  
Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon-Fri 8:30am-5:00pm 
FLSA Status: Exempt 
Location: Remote 
Department name: IT@JH Rsrch Data Analytics & Engineering  
Personnel area: University Administration 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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