4 Rivers Electric Cooperative, Inc. is seeking a detail-oriented IT Support Specialist to join our technology team for either our Lebo, KS, or Fredonia, KS, location. This role is responsible for providing technical assistance and support to end-users, maintaining hardware and software systems, and assisting in IT infrastructure management. The ideal candidate has strong troubleshooting skills and a passion for solving technology-related issues.

Key responsibilities:

• Provide first- and second-level technical support to employees via phone, email, remote, and in-person.
• Install, configure, and troubleshoot hardware (desktops, laptops, printers, etc.) and software (Windows, MS Office, etc.).
• Manage user accounts, permissions, and access rights using Active Directory.
• Support and maintain internal networks, including LAN/WAN, VPNs, and Wi-Fi systems.
• Assist in setting up new workstations and managing IT onboarding/offboarding processes.
• Monitor system performance and ensure high availability of critical platforms.
• Maintain inventory of IT equipment and software licenses.
• Document technical issues and resolutions in the helpdesk system.
• Collaborate with other IT team members to implement updates, patches, and security improvements.
• Participate in IT projects and initiatives as assigned.

Work Environment:

• Primarily on-site with occasional remote support duties.
• May require occasional evening or weekend support for system upgrades or emergencies.
  Benefits:
• Full suite of insurance benefits offered.
• Defined Benefit Pension and 401(k) employer contribution.
• Paid time off to include vacation, personal time off, holidays, and sick leave.
• Regular office hours are Monday through Thursday, 7 am – 5:30 pm.

Required qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2+ years of experience in an IT support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Experience with Active Directory, remote desktop support tools, and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks effectively.

Preferred qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar.
• Familiarity with cloud platforms (e.g., Azure, AWS), VoIP systems, MS Copilot & MS Power BI and cybersecurity practices.

Position open until filled; preferred application deadline July 28, 2025

www.4riverselectric.com/careers