Temp IT Support Technician

Notre Dame, IN, United States
Contract
VP and Chief Information Officer
Temporary

Company Description
For over 180 years, the University of Notre Dame has been a leading American research university, offering a distinct perspective in higher education. This Catholic institution, based in Notre Dame, Indiana, is driven by a powerful blend of faith and intellectual curiosity, consistently pursuing excellence in education, groundbreaking research, and service to society. Notre Dame fosters a welcoming and vibrant campus where students, faculty, and staff are united in their commitment to creating an inclusive community and making a difference in the world. For individuals passionate about innovation, ethical leadership, and leveraging world-class facilities and renowned academic programs, Notre Dame provides a dynamic and impactful career path.


Job Description
As a Temp IT Support Technician at Notre Dame, you will provide support for computing devices, audiovisual solutions, software, and OIT services. This role serves as a critical technical support across campus, resolving various issues and implementing solutions that directly impact academic and administrative operations.

This position is situated within the Office of Information Technology (OIT). The ideal candidate demonstrates strong analytical capabilities, customer service excellence, and the ability to independently manage technical challenges with minimal supervision.

 

Key Responsibilities

Technical Expertise & Problem Solving (40%)

• Diagnose and resolve computing and audiovisual issues using technical knowledge
  
• Provide in-depth troubleshooting for desktop systems, peripherals, and audio/visual equipment
  
• Apply the University's best practices to manage incidents, service requests, and asset tracking
  

 

End-User & Partnership Support (40%)

• Act as the first point of contact for assigned partner areas, ensuring high-quality technical support and customer satisfaction.
  
• Represent user experience on IT projects, committees, and cross-functional initiatives.
  
• Guide and influence decisions through technical consultation with stakeholders.
  

 

System Implementation & Inventory (20%)

• Lead imaging, deployment, and configuration of end-user hardware and software.
  
• Manage technical assets for partner areas, including tracking inventory and supporting lifecycle planning.
  
• Ensure endpoints meet compliance with security and support standards.
  

Qualifications
Minimum Requirements

• High school diploma or GED required. 
  
• At least 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment
  
• Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams), and productivity software.
  
• Strong customer service orientation and the ability to communicate effectively with diverse audiences.
  
• Demonstrated ability to work independently and exercise sound judgment in problem-solving.
  

 

Preferred Qualifications

• Associate's or Bachelor's degree
  
• Experience supporting audiovisual technologies for conference rooms or classrooms
  
• Familiarity with device management tools such as SCCM, JAMF, or InTune.
  
• Working knowledge of ITSM platforms (e.g., ServiceNow).
  
• IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator
  

Additional Information
Pay: up to $25/hour, commensurate with experience

Application Deadline to Apply: July 13, 2025

Please Note: This is a fully onsite position.

 

All your information will be kept confidential according to EEO guidelines.

At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.


To apply, visit https://jobs.smartrecruiters.com/UniversityOfNotreDame/3743990008496507-temp-it-support-technician







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