IT Trainer, IS Education

IT Trainer, IS Education

Hiring Department: Information Services

Location: Chicago, IL USA

Requisition ID: 1035233

FTE: 1

Work Schedule: Days: M-F

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Posting Close Date: 7/7/2025

Salary Range (commensurate with experience): $55,478.00-$108,089.00

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Position Summary
Reporting to the Manager of IS Education, the Training and Development Specialist I (IT Trainer - IS Education) delivers learning and organizational development interventions to effectively on-board, train, coach, and measure performance of staff in meeting established organizational goals. Work is focused on delivering systems, workflow and technology training to employees and physicians who use the Electronic Health Record system, specifically Epic and other clinical/reporting systems or technologies on an regular basis through rounding and one-to-one support, as well as consulting with staff to provide systems or technology training services to access, revenue, clinical, lab, pharmacy and ambulatory staff.

Duties & Responsibilities

Identifies development needs within the organization based on requests, ongoing needs assessments, and other indicators such as employee opinion, data or system upgrades. Determines and communicates appropriate intervention based on results of needs assessment.

Delivers role and skill-based training and coaching to a wide range of audiences, up to and including senior executives, as well as small and large groups.

Develops and maintains videos and eLearning materials available through a variety of sources. Works with Principal Trainers to keep content up-to-date in a timely manner to ensure employees have most current information.

Participates in the delivery of organization-wide Epic EMR and other systems and technology training programs including, but not limited to, curriculum development and maintenance of training or communication materials in compliance with regulatory requirements, system changes or optimizations, and ongoing quality improvement initiatives.

Actively and regularly performs rounding in various areas across the organization to provide training and coaching to end users for the purpose of improving EMR efficiency. Provides support to end users and addresses questions or problems as needed.

Tracks training and coaching efforts provided using Epic Signal and other reporting mechanisms.

Measures and reports on training and system analytics such as attendance, course completion, assessment scores and learning impact, among other things such as system usage rates and EMR efficiency.

Continuously works with Principal Trainers to update programs based on feedback.

Identifies system change management needs via requests, ongoing needs assessment and other indicators such as employee opinion, system metrics or system updates. Communicates and implements appropriate interventions based on results of needs assessment.

Consults with leaders on system issues impacting individual, departmental, and organizations performance. With support from others, designs and delivers customized system development interventions to address issues.

Consults with business partners, delivers individual and team coaching for staff. Exercises independent judgment to address specific issues that require risk assessment in line with organizational system objectives, goals, or policies.

Works with various teams in the organization to identify, investigate and resolve system concerns and issues.

Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes.

Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Any one or any combination of the following, totaling four years (48 months), from the categories below:
  • credit for college training leading to a major or concentration in education or other fields related to training and development such as human resource administration or business administration or closely related fields
    
    • 30 semester hours equals 12 months
    • 60 semester hours equals 24 months
    • 90 semester hours equals 36 months
    • 120 semester hours or a Bachelor's Degree equals 48 months
  • credit for college training leading to a major or concentration in fields other than those previously listed
    • Bachelor's Degree equals 3 years (36 months)
    • Master's Degree equals 4 years (48 months)
  • work experience as a human resource or training professional
• Two years of professional work experience in the training and development profession ¹

¹ A Master's degree in education or other fields closely related to training and development (such as human resource administration or business administration) or a Master's degree with a concentration in these fields may be substituted for one year of such experience.

Preferred Qualifications

• Bachelor's Degree preferred in Adult Education, Information Systems Management, related information management field, or a clinical area of study.
• Minimum 2 years of professional work experience in the organizational development or training and development profession.
• Demonstrated experience delivering systems, workflow & technology training in the Electronic Health Record such as Epic clinical applications.
• Knowledge of adult learning principles and multiple training environments, computer based training, and blended learning.
• Demonstrated knowledge of system training development and implementation.
• Demonstrated system training delivery skills.
• Ability to manage goals and deadlines while handling multiple projects.
• Ability to consult and interact with various levels of leadership.
• Demonstrated ability to work independently, as well as, in a team environment.
• Demonstrated ability to work on cross-functional project teams.
• Proficient in Adobe Captivate and Microsoft Office applications for the production of training materials.
• Strong presentation, verbal and written communication skills.
• Certification in one or more of the following Epic track(s)/application(s) or related certification area:

• ASAP
• Beacon
• Beaker
• Cadence
• Cogito
• Cupid
• EpicCare Ambulatory
• EpicCare Inpatient Clinical Documentation
• EpicCare Inpatient Procedures Orders
• Grand Central
• Healthy Planet
• HIM and Identity
• Home Health and Hospice
• OpTime and Anesthesia
• Prelude
• Radiant
• Resolute Hospital or Professional Billing
• Stork
• Tapestry
• Willow

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation


To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/15344?c=uic







Copyright 2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency
jeid-13413f0051d22e44bde7019b094689a9

Return to Search Results