The Office of Information Technology encourages applications for a Program Manager for IT Service Management (ITSM)! This work will work with the Director of Portfolio, Process and Service Management, within the Organizational Effectiveness division and will be responsible for enabling the optimal design, delivery, management and improvement of IT services through the application of ITSM standard methodologies and processes. This work is critical to ensure that OIT delivers high performing and cost- effective IT services that align with constituent needs and enable OIT and campus’s academic and research mission. The Program Manager for ITSM possesses the authority to implement OIT Leadership’s direction as it pertains to OIT Service Manager alignment with IT Se