We are seeking a motivated, enthusiastic and customer service-oriented individual for the position of University Security Systems Specialist (Evening Shift) at the Hopkins Bloomberg Center in Washington, DC. This position is for the evening shift (2:30-11:00 PM)

Specific Duties and Responsibilities

• Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
• Provide general assistance and information to University students, faculty, staff and visitors.
• Complete tasks as may be necessary for the operation of the Command Center.
• Answer telephone and radio calls emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
• Dispatch the appropriate level of public safety response public per University policy and guidelines.
• Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
• Track locations of public safety personnel and relay pertinent information.
• Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
• Keep Public Safety management apprised of emerging and ongoing incidents.
• Create and maintain manual and computerized reports, logs, records and data.
• Promulgate schedules of events and building access requirements.
• Serve as the University switchboard and the liaison for student?s health care and facilities emergency maintenance during non-business hours.
• Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.
• The omission of specific duties does not preclude the manager from assigning duties that are logically related to the position.

Requirements

• Must be available to work weekends, holidays and other than regularly scheduled shifts.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office Suite is required, must be familiar with each program, and windows computers for troubleshooting computer related issues; and skills to utilize innovative, wireless technology.
• Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
• Must be familiar with basic software troubleshooting of any camera systems issues.
• Must have ability to handle both common and crisis situations calmly and efficiently.
• Must possess exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
• Must be able to read and understand all operating procedures and instructions.
• Must display exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
• Must have demonstrated ability to handle complex assignments.

• High school Diploma/GED required.

• Two (2) years related experience working with security systems, including familiarity with communication technology and call-taking techniques.

• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Prior law enforcement communications call center, security company communications center, or emergency management agency experience.

• Crime analyst or criminal research specialist experience.
• Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.

Classified Title: Security Systems Specialist 
Job Posting Title (Working Title): Security Systems Specialist (Evening Shift)   
Role/Level/Range: ATO 37.5/02/OD  
Starting Salary Range: $17.50 - $25.00 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday 2:30-11:00 PM 
FLSA Status: Non-Exempt 
Location: District of Columbia 
Department name: ???????555 Penn  
Personnel area: University Administration 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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