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The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
Reporting to the Senior Director of Service Delivery or Senior IT Communication Specialist, this role will develop and provide marketing and communication planning, content, and resources for CUIMCIT. This position will design and deliver written communications, digital signage, presentations, posters, and signs; collaborate with project managers to plan project communication strategies; manage CUIMCIT?s social media and web presence; manage outage and maintenance notifications; and utilize analytics and metrics to assess online engagement and success within a cycle of continuous improvement
This role will also have a hand in the integration of the Problem, Change and Knowledge Management process. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action
Responsibilities
Coordinate, write, edit, manage, and publish content for CUIMCIT websites
Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of communication projects
Work with department colleagues and project managers to develop communication strategies for central IT projects
Execute communication plan items for CUIMC-IT
Collaborate to design and deliver both virtual and physical image content
Work with department customer relationship management team to produce and push scheduled CUIMC-IT communications
Assess engagement and value of CUIMCIT online content via analytics and established metrics within a cycle of continuous improvement
Perform other duties as assigned
Minimum Qualifications
? Bachelor?s degree and/or its equivalent in education and experience.
? Minimum 3 years? related experience.
? Experience working with HTML SNOW, and Drupal.
Preferred Qualifications
? Proven ability to manage diverse projects simultaneously, with a large volume of detail and changing deadlines
? Analytical skills, critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
? Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization.
? Advanced skills in creating documentation, written and visual/diagrammatic preferred.
Other Requirements
? Experience planning, developing, and executing communications within a strategic project framework
? Experience planning and developing marketing promotions for products and services
? Experience with screen recording tools and Adobe Creative Suite applications
? Excellent communication skills (oral and written), interpersonal, and organizational skills
? Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others
? Technical writing experience for communicating complex technical processes and systems for diverse audiences wit varying ranges of technical experience
? Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.
