Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Public Safety Department invites applicants for the position of Dispatcher.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

The members of the Department of Public Safety endeavors to foster an atmosphere in which officers provide a prompt, professional presence to remain aware of and responsive to the diverse community in which they serve, while justly enforcing the rules and regulations of the University and the Commonwealth of Pennsylvania.

The Dispatch Center fields about 20,000 phone calls for assistance annually. Additionally, Communications personnel are responsible for coordinating supplementary external emergency response such as fire and emergency medical services. The Communications Center is staffed 24 hours a day, 365 days a year regardless of semester breaks and holidays. The Security Officer Dispatcher is responsible for police, security, and maintenance dispatch duties in the Dispatch Center.

The selected candidate must be able to obtain CLEAN (Commonwealth Law Enforcement Assistance Network), JNET (PA Justine Network) and CJIS (Criminal Justice Information Services) certifications and successfully complete background checks.

Responsibilities include:

• Answering both emergency and non-emergency phone calls; transferring calls to the appropriate department
• Providing information on university events, policies, and procedures
• Monitoring and directing radio traffic of police, security, maintenance, and EMS units
• Operating the CLEAN/SCOPE terminal
• Running vehicle and operator checks for Patrol Officers
• Entering NCIC transactions for criminal incidents
• Monitoring alarm systems and dispatching proper responders; monitoring closed circuit camera system
• Using appropriate problem-solving techniques with walk in emergency and non-emergency customers provides a positive outlook to the department.
• Perform other duties as assigned.

This position is deemed "essential" and must remain or report to work during partial or full day closings of the University due to hazardous road conditions, emergency circumstances or for other reasons. The ability to work overtime when needed is also required.

• GED or high school diploma

• Must have a clean criminal record
• Ability to use computers and electronic handheld devices

Knowledge, Skills and Abilities:

• Knowledge of common traffic safety rules
• Knowledge of common building safety practices
• Ability to understand and follow written and oral instructions
• Ability to learn basic methods and techniques of traffic control and criminal investigation
• Ability to work long hours alone under varying climatic conditions
• Ability to remain alert at all times and to act quickly and calmly in emergencies
• Ability to deal firmly but tactfully with patients, students, employees, and the general public

About West Chester University of Pennsylvania

West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

Connections working at West Chester University of Pennsylvania