ESSENTIAL JOB FUNCTIONS

Customer Service

• Performs various basic level technical duties in the Computer Commons, Cyber Café, Learning Center and various labs around campus and RLC's.
• Provides documentation and updates to service requests that are received from the IT Support Center in the current ticket system; documents all request and application issues in the current ticket system.
• Identifies and prioritizes these Service requests and escalates, if necessary.
• Provides basic technical support via phone, email, chat or in-person.
• Performs tests to isolate the source of issues.
• Maintains the cleanliness of computers and printers in all labs and delivers laptop carts to classrooms and events as requested.

IT Technical Support

• Tests and troubleshoots technical equipment such as workstations, laptops, and college owned printers.
• Performs general repairs to technical equipment and identifies need for major repairs for referral to vendor, if under warranty.
• Performs setup for workstation, laptops, and printers.
• Provides cable management for these devices.
• Maintains accurate inventory for both hardware and software products.
• Provides printer support in computers labs either virtually or in-person.

Continuous Improvement

• Trains on all utilities used within the IT Support area including Microsoft Configuration Management Console; imaging and installing software on workstation and laptops; Microsoft Printer Management; and College account management tools.
• Develops broad and in-depth knowledge of software and hardware that are unique to the support area.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES AND RESPONSIBILITIES

• Attends all required department meetings and training.
• Works a flexible schedule Monday - Friday between 7am-4pm, including some Saturdays and Sundays, as needed.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or equivalency, with technical or vocational training in a related field.
• One (1) year of experience working in remote and on-site technical support. *An appropriate combination of education, training, coursework and experience may qualify a candidate.
• Preferred Skills : ComTIA A+

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College