Department Summary

ITS Technology Operations enables cross-organization collaboration and service excellence by integrating IT products that support campus business units and stewarding process excellence. Integrating new IT functions into the organization, Technology Operations leverages broad expertise supporting Housing & Hospitality, Events & Transportation, Facilities Management, Environmental Health & Safety functions. This team implements strategic plans for the university's IT services, focusing on operational excellence, continuous performance improvement, and customer satisfaction. This team coordinates operational activities across all core IT services influencing peers to drive improvements in service levels, performance benchmarks, and campus satisfaction. Housing & Hospitality IT Products technologies enable key hospitality and hotel operations (e.g., management of reservations, online booking, conference sales, catering sales, operational and administrative systems), housing operations (e.g., residential housing and meal plan contracts, dining management systems, operational and administrative systems), and general operations (e.g., point of sales systems, PCI compliance, cybersecurity, and accessibility compliance).
Position Summary

The Systems Administrator, Hospitality IT Products, will setup, maintain, troubleshoot, and support hospitality-related business systems such as: room inventory applications, property management systems, room key applications, package management application, point-of-sale systems, virtual server and desktop infrastructure, various server and desktop operating systems, and other functional infrastructure servers. In addition, the System Administrator will utilize IT management and monitoring applications and tools to manage network accounts, monitor performance of infrastructure endpoints, manage patching, and other IT administrator-related activities.

 

The Systems Administrator, Hospitality IT Products will work collaboratively with engineers, software developers, vendors, platform/network team members, business users, and leadership to provide administration of and support for Hospitality IT Products and applications. This individual will also assist in the resolution of escalated operational support issues, playing a critical role in ensuring the smooth operation of UCLA's technology offerings and directly impacting the success and efficiency of the university. If needed, they may also support user and security setup including account setup and permission sets. The Systems Administrator, Hospitality IT Products will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage Hospitality IT Products in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field. (Required)

Experience in the set-up, maintenance, troubleshooting, and support of systems/applications that support functions such as: room inventory, property management, room keys, package management, POS. (Required)

Experience in the set-up, maintenance, troubleshooting, and support of systems/applications that support functions such as: virtual servers/desktops, operating systems, infrastructure function servers (Required)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Demonstrated ability to understand functional needs and how systems can support those needs. (Required)

Ability to support systems testing, write technical documentation, analyze logs, write automation scripts (Ansible, PowerShell, VB Script, SQL, or similar), and optimize system performance. (Required)

Familiarity in setting up and using IT management and monitoring applications and tools such as: Microsoft Active Directory, performance monitoring applications, password management application, backup applications, patch management, and vulnerability management applications. (Required)

Awareness of IT Service Management and ITIL practices including incident, problem root cause analysis, change and configuration management procedures. (Required)

Strong written and verbal communication skills. Able to communicate and document ideas clearly. (Required)

Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)

Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)

Thinks creatively and is able to work with agility in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in one or more of: information technology, computer science, public administration, business administration, communications, or a related field, or equivalent combination of experience/training. (Preferred)

ITIL Foundation Certification (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=41137159

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