Description
The Suffolk University Community Service/Security officer position provides the Suffolk Community with the highest level of customer service, while maintaining a safe and secure environment that enhances the educational mission of the University. Suffolk is looking for customer service-oriented individuals, with a high degree of professionalism; who will be working in a friendly, student oriented, inclusive & diverse environment in downtown Boston with opportunities to grow.
Duties include, but are not limited to:
- Provide security & community assistance for the University faculty, students, staff and guests at Suffolk University buildings and properties.
- Specific activities include, greeting & screening visitors, maintaining a fixed post, handling desk duty including access control, data entry and reporting and conducting interior checks.
- Prepare and submit appropriate reports.
- Provide assistance and direction to students, faculty, staff and visitors to ensure compliance with University policies and procedures with respect to public safety matters.
- Utilize de-escalation skills to level of training in situations where appropriate with students, staff, and visitors.
- Verbally detain individuals who violate University public safety policies.
- Call for police assistance as necessary.
- Answer telephones, radio calls and aid callers, visitors, and other SUPD staff if requested.
- Take photographs of community members to issue University identification cards.
- Administer first aid and CPR to level of training.
Requirements/Qualifications:
- Must have a high school diploma or GED;
- Must be 18 years of age;
- Must be available to work any shift as assigned;
- Must have excellent communication and human relation skills;
- Preferably, have a valid CPR and First Aid certifications;
- Must have no prior felony record;
- Must be able to perform data entry and run simple reports from computerized systems.
Physical activities include but are not limited to:
- Sitting and standing for extended periods of time;
- Walking and running as needed;
- Walking up and down stairs;
- Physically detaining a human being under the direction of a police officer or otherwise;
- Assist police officer as directed in emergency situations.
- Lifting a human as needed;
- Work environment:
- Ability to work inside and outside of building during all types of weather;
- Ability to work flexible hours including all rotating shift assignments, nights, weekends, holidays; available for on-call assignment and overtime as needed;
- Ability to sit or stand at a location for long periods of time;
- Ability to walk for extended periods of times.
Note:
Community Service/Security Officers do not have a warrant as a Special State Police Officer and thus have no arrest authority. The Community Service/Security Officer is a uniformed position equipped with a radio.
The use of tobacco products while on duty is prohibited.
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
