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4 Rivers Electric Cooperative, Inc. is seeking a detail-oriented IT Support Specialist to join our technology team for either our Lebo, KS, or Fredonia, KS, location. This role is responsible for providing technical assistance and support to end-users, maintaining hardware and software systems, and assisting in IT infrastructure management. The ideal candidate has strong troubleshooting skills and a passion for solving technology-related issues.
Key responsibilities:
Provide first- and second-level technical support to employees via phone, email, remote, and in-person.
Install, configure, and troubleshoot hardware (desktops, laptops, printers, etc.) and software (Windows, MS Office, etc.).
Manage user accounts, permissions, and access rights using Active Directory.
Support and maintain internal networks, including LAN/WAN, VPNs, and Wi-Fi systems.
Assist in setting up new workstations and managing IT onboarding/offboarding processes.
Monitor system performance and ensure high availability of critical platforms.
Maintain inventory of IT equipment and software licenses.
Document technical issues and resolutions in the helpdesk system.
Collaborate with other IT team members to implement updates, patches, and security improvements.
Participate in IT projects and initiatives as assigned.
Work Environment:
Primarily on-site with occasional remote support duties.
May require occasional evening or weekend support for system upgrades or emergencies. Benefits:
Full suite of insurance benefits offered.
Defined Benefit Pension and 401(k) employer contribution.
Paid time off to include vacation, personal time off, holidays, and sick leave.
Regular office hours are Monday through Thursday, 7 am – 5:30 pm.
Required qualifications:
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
2+ years of experience in an IT support or help desk role.
Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
Experience with Active Directory, remote desktop support tools, and ticketing systems.
Excellent problem-solving and communication skills.
Ability to prioritize and manage multiple tasks effectively.
Preferred qualifications:
Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar.
Familiarity with cloud platforms (e.g., Azure, AWS), VoIP systems, MS Copilot & MS Power BI and cybersecurity practices.
Position open until filled; preferred application deadline July 28, 2025