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Job DescriptionThe duties of this position are performed under the general review and supervision. Most assignments will be completed independently, subject to periodic review and approval. Leads in the resolution of level 2 troubleshooting of incidents and requests assigned from the Service Desk. Provide advanced remote technical support for the Medical Center's core technologies, including any OSUWMC IT applications and infrastructure. Responsible for engineering solutions to common incidents and long-standing trends across OSUWMC. Serves as a lead for all P1, P2, and P3 issues to troubleshoot, diagnose, resolve, and escalate appropriately. Responsible for identifying, prioritizing, and resolving the most complex repor
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