Accountability Objectives

The IT Infrastructure Specialist is responsible for the implementation, management, and support of Chugach Electric’s Information Technology (IT) infrastructure, specializing in either systems or network administration. This role ensures the reliability and performance of enterprise technology by maintaining critical infrastructure, infrastructure security, troubleshooting issues, and optimizing operations.

IT Infrastructure Specialist ’s focusing on Systems Administration manage server environments, virtualization platforms, storage solutions, and security to support business applications and IT operations. Those specializing in Network Administration design, configure, and maintain network infrastructure, including routing, switching, firewalls, security, and connectivity solutions to ensure secure and efficient communication.

By working within their designated focus area, IT Infrastructure Specialists contribute to strategic technology initiatives, support business operations, and collaborate with cross-functional teams to enhance overall IT efficiency.

Reporting Relationships

Reports to: Manager, Technology Infrastructure

Directs: None

Responsibilities and Authorities

Performs Personally

Responsibilities associated with the Systems Focus Area: 

1. Manages server and system infrastructure, including installation configuration, and updates for physical and virtual servers.
2. Oversees virtualization technologies such as VMware to ensure efficient resource utilization.
3. Configures and manages enterprise applications and system services.
4. Implements and supports endpoint protection and other system security measures.
5. Performs routine patch management, executes infrastructure changes, and system updates at the operating system level.

Responsibilities associated with the Network Focus Area:

1. Designs, configures, and manages network devices, including routers, switches, firewalls, and wireless access points.
2. Implements and supports routing protocols to optimize network traffic flow and performance.
3. Configures and maintains VLANs, subnets, and access control lists (ACLs) for effective segmentation and security.
4. Sets up and manages VPN solutions for secure site-to-site and remote access connectivity.
5. Configures and supports high-availability solutions, including redundant routing, switching, and failover protocols.
6. Collaborates with Internet Service Providers (ISPs) to maintain connectivity and resolve external network issues.
7. Monitors and optimizes wireless networks for signal coverage and performance.

Responsibilities associated with Both Focus Areas:

1. Implements and optimizes technology solutions to meet operational and business needs across system and network infrastructure.
2. Monitors system, security, and network health, performing proactive maintenance to ensure optimal operation.
3. Manage security measures, including endpoint protection, access control policies, role-based permissions, and network security solutions (firewalls, IDS/IPS).
4. Configures and manages backup and recovery solutions, ensuring data integrity and availability. Develops, tests, and maintains disaster recovery plans for both network and system infrastructure.
5. Supports major incident response events, troubleshooting issues to resolution and escalating as needed. Provides expertise during major incident events, investigating and resolving issues related to both system and network failures.
6. Develops and executes scripts to automate administrative tasks and streamline operations.
7. Participates in capacity planning and resource optimization to ensure future scalability for both system and network infrastructure.
8. Maintains up-to-date documentation for deployed technologies, including system and network configurations, operational activities, and performance data.
9. Collaborates with cross-functional teams to support infrastructure needs, improves efficiencies, and ensure seamless operations.
10. Conducts troubleshooting hardware and manages vendor relationships for repairs and replacements.
11. Installs and oversee the installation of infrastructure application software, upgrades, supported software patches and software configuration in a production, test, or development environment.  Access and reviews production logging for supported applications.
12. Performs other job-related duties as assigned.

Relationships

• Internal
  • IT Management: Receives direction and assistance from, exchanges information and makes recommendations
  • Other Information Technology Staff: Works directly with, exchanges information, makes recommendations, and provides technical assistance.
  • Users: Provide product support, exchanges information.
• External
  • Vendors and Consultants: Consults and coordinates with, and exchanges information.

Company Description

Benefits