Information Technology Services (ITS) at the University at Albany seeks applicants for a Research Technology Coordinator. This is a temporary, 18-month position. The successful candidate is part of a team of IT professionals who provide an array of technologies and services to support faculty research across a wide range of disciplines. The Coordinator plays a key role in a campus-wide project to inventory all research labs and document the technology within in each environment. They are also engaged in a project to identify all Windows-based devices to ensure their compatibility with Windows 11 by October 2025. Given the high level of interaction with the research community, the Coordinator is well-positioned to identify and encourage the use of ITS services that can advance research efforts of faculty at this dynamic, R1 university. 

The successful candidate has a unique blend of technical, scientific, and interpersonal skills. They enjoy meeting and interacting with new people, getting out of the office, and representing ITS in a professional, customer service-oriented manner. The Coordinator manages a portfolio of projects and assumes primary responsibility for scheduling appointments; tracking the availability, procurement, and receipt of computer/hardware assets; generating, editing, and managing reports; and updating the asset inventory to ensure its integrity and authority for ongoing use. This is an excellent opportunity for someone with research experience who seeks to deepen their skills working directly with researchers and assessing lab environments.

The Coordinator is a skilled communicator who can build relationships across all levels of the campus community, including technical and non-technical staff. They have exceptional organizational and time management skills, a keen eye for detail, and are comfortable following pre-defined processes and workflows. They should be prepared to identify, recommend, and/or implement continuous improvements for such activities. They should be comfortable working under circumstances of varying nuance or ambiguity and must be able to apply critical thinking skills that result in recommendations to support the specific needs of unique research environments.   

Primary Responsibilities:

• Inventory all research labs/spaces and document the technology within each environment:
• Work with researchers and other technology professionals to address the complex needs of the research enterprise while promoting and maintaining ITS standards and best practices regarding technical architectural, security, policy, and compliance requirements. Take the lead in coordinating and scheduling research labs for assessment.
• Foster and maintain communication with researchers of the University and with others in ITS regarding Windows 11 project delivery.  
• Provide subject matter expertise for researchers' computing needs and how it relates to University policies in terms of security and funding.
• Participate in the delivery of analytical and computational IT solutions to the academic and research community:
• Coordinate with researchers and ITS field support staff to maintain specialized desktop and research lab workstations.  
• Participate in the development and maintenance of research systems standards and ensure the security posture for assigned systems and applications in accordance with ITS policies, procedures, and industry best practices.  
• Recommend managed scientific computing environments that suit each researcher.
• Other reasonable duties as assigned

Functional and Supervisory Relationships:

• Reports to: Research Technology Manager
• Supervises the following positions: None
• Position interacts with ITS and is positioned to interact with many faculty and staff researchers on campus

Job Requirements:

• Applicants must demonstrate excellent interpersonal, oral and written communication skills.   
• Applicants must demonstrate the ability to organize work, prioritize tasks, and manage multiple and changing priorities.   
• Strong analytical skills and ability to assess complex research computing environments with varying degrees of technology sophistication.
• Demonstrated ability to effectively communicate technical concepts to non-technical audiences, particularly faculty researchers.
• Knowledge of Windows OS migrations and the ability to identify potential compatibility issues with specialized research software and hardware.
• Ability to balance technical best practices with researcher needs while maintaining security and compliance requirements.
• Experience building collaborative relationships with stakeholders.
• Strong documentation skills with attention to detail.
• Applicants must be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation. 
• Applicants must be able to report to campus in-person. This position is not eligible for telecommuting.

Minimum Qualifications:

• Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization. 
• Experience with network devices in a lab or research environment.
• Experience in at least one of the following: project management, asset management, or inventory control.
• At least 2 years' experience using electronic spreadsheets, such as Microsoft Excel or Smartsheet. 
• Applicants must clearly address their ability to develop inclusive and equitable relationships within our diverse campus community. 
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role. 

Preferred Qualifications:

• Experience with high-performance computing.
• Experience in documenting network-connected devices in a lab or office environment.
• At least 1 year of experience managing technical projects. 
• At least 1 year of experience working in a higher education or research environment.

Professional Rank and Salary Range: Lead Programmer/Analyst, SL-3, $65,000-$70,000

Special Notes: 

• This is a temporary, 18 month appointment
• Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

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About University at Albany (SUNY)

The University at Albany, SUNY, offers exciting and rewarding careers to those who seek opportunities to grow and excel. Driven by a passion for excellence and a desire to make a positive impact on the community and the world, UAlbany is one of the nation's most diverse public R1 institutions. There are exceptional benefits available to employees. For more information, please visit: https://www.albany.edu/human-resources/careers-ualbany

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