Job DescriptionFOR USE BY UAB IT ONLY: The University of Alabama at Birmingham (UAB) is seeking an INFORMATION TECHNOLOGY CLIENT SUPPORT TECH II-ENT (2) to provide accurate and timely IT Client support and services to supported UAB administrators, faculty, staff, and students to include incident resolution and request fulfillment of a moderate to complex nature. To receive, prioritize, document, and actively resolve IT Client service requests and to escalate incidents when considered appropriate and necessary to maintain service-level agreement (SLA) expectations. To restore service and/or identify and correct core problems by interacting with netwo